FAQ

When shopping within our Online Store, we understand that you may have a number of questions that you would like to attain answers for before deciding to make a purchase.

This page is designed to provide you with a point of reference in Question and Answer format, which we hope will answer most questions that you may have. Please feel free to contact us if you do have any further questions.

For information relating specifically to our products and other technical aspects of Home Theatre and Hi-Fi, please also feel free to visit our Knowledge Base section.

Frequently Asked Questions Navigation Menu

• How Do I Calculate Shipping?
• How Long Will It Take To Prepare and Ship My Order?
• What Notifications Will I Receive Regarding My Order Status?
• Can I Pick Up My Order?
• Which Countries Do You Ship To?
• How Can I Confirm That Your Checkout Is Secure?
• Which Payment Methods Are Available?
• What Is Your Return Policy?

How Do I Calculate Shipping?

For all items within our store, we offer Standard Delivery for FREE! For more urgent requirements, we also offer an upgrade to Express Delivery for a flat rate of $7.95 (except for larger items which may be charged according to weight).

For a detailed overview of our shipping structure please refer to our Shipping Information page.

How Long Will It Take To Prepare and Ship My Order?

Orders received before 3pm business days (Sydney time - EST during Winter or EDT during Summer) will be shipped out the same day. Actual transit time will vary according to destination and shipping method selected.

As a guide Standard Delivery can take from 1 to 5 days (although in many cases, it is common for delivery to occur within 1 to 3 business days). Express Delivery is usually next business day delivery (provided the destination is within the Express Network).

For more detailed information, please refer to our Shipping Information page.

What Notifications Will I Receive Regarding My Order Status?

Our aim is to keep you informed every step of the way. Below is a summary of the notifications you can expect to receive from us.

• Immediately after your order is submitted you will receive an e-mail (to the nominated e-mail address provided during checkout or your account set up) containing full details of your order.
• Once your order is prepared for shipping, we will send an e-mail to advise you of this status. This e-mail will also include your Tax Invoice and Tracking Number (if applicable).
• After your order is shipped, we will also send another e-mail to advise you of this status.

Some of the shipping services we utilise allow us to enter your e-mail address in order for you to receive track event notifications. If this is available for your shipment, you will also be informed via e-mail once your order has reached its destination.

Can I Pick Up My Order?

Yes, you are welcome to pick up your order from our Warehouse, located at 30/24 Anzac Avenue, Smeaton Grange NSW 2567.

The payment options for in store purchases are Cash or EFTPOS (Debit Card, Visa, MasterCard & Amex). We recommend calling prior to visiting us to ensure that stock is reserved for you.

An overview of our trading hours, directions to our Warehouse and our contact details can be found on our Store Location page.

Which Countries Do You Ship To?

We ship within Australia only. Unfortunately, we do not offer international shipping.

How Can I Confirm That Your Checkout Is Secure?

We strive to ensure that you are provided with a safe environment in which you can confidently make your online purchase.

All transactions conducted through this website are done so in a completely secure, encrypted environment. To protect your personal information, we provide a 256-Bit SSL (Secure Sockets Layer) encrypted Checkout. You can be confident in knowing that your personal details are safely guarded by this worldwide industry standard. There are a few ways that you can confirm the validity of our SSL Certificate for your peace of mind.

The most important is the ability to verify our SSL Certificate. The "Trustwave Trusted Commerce" icon is located in the footer section of every page (under the heading Secure Online Shopping). Clicking on this icon will present you with real time certificate validation. To obtain this certificate, our business credentials and identity have been verified prior to the certificate being issued.

Within this section, you will also notice an eWAY and PayPal icon. Clicking on the eWAY icon will present you with real time validation. Clicking on the PayPal icon will provide you with an overview of the security features of PayPal.

Also, once you commence the secure checkout process you will notice a couple additions to your browser.

First is the prefix on the web address, instead of "http://", you will see "https://". Note the extra "s" at the end. This is assurance that the connection is SSL encrypted and is a sign of a secure connection.

Next you will notice a padlock icon present either in the address bar or the lower section of the browser window. This will depend on which browser you are using.

Which Payment Methods Are Available?

For online purchases, we accept PayPal, Credit Card (Visa, MasterCard or American Express), Bank Transfer (our details are provided during checkout and will also be included within the order confirmation e-mail you receive), Bank Cheque and Money Order.

For in store pickup, we accept Cash or EFTPOS (Debit Card, Visa, MasterCard or American Express).

What Is Your Return Policy?

At Space Hi-Fi, our aim is to ensure that you are completely satisfied with every, single purchase made.

Besides the polices set out by consumer law, we strive to go above and beyond these obligations to ensure that you enjoy a flawless online shopping experience. To demonstrate our commitment to you, we proudly offer you our 30 Day 100% Satisfaction Guarantee.

For more information relating to return procedures, please refer to our Returns Policy.