Contact Information

Shipping Information

At Space Hi-Fi, our aim is to provide you with a shipping structure that is as simple as possible while at the same time ensuring the safest and fastest delivery possible for our diverse range of products.

Australia Wide Shipping Options

We offer both standard and express delivery options to all locations across Australia. You can obtain a shipping estimate on each product page or on the shopping cart page when ordering multiple items. All shipments include tracking.

Delivery Service Delivery Cost
Standard Delivery - For Orders $100.00 and Over FREE
Standard Delivery - For Orders Below $100.00 Flat Rate of $8.95
Express Delivery* Calculated by Weight - Starting From $14.95

* Express delivery is only available for items up to 22 kg in weight and less than 105 cm in length.

Estimated Delivery Time

Australia Post* estimated delivery times can be found on the Australia Post Domestic Delivery Times page.

Please note that estimated delivery times include business days only and are calculated from the day of shipment.

* Australia Post will be used to ship items up to 22 kg in weight and less than 105 cm in length. For bulky goods, we use various courier services which will be determined by the size of the item and the delivery address.

When Will My Order Ship?

All orders received before 2pm (AEST) business days for non-bulky goods will be shipped out the same day. Any orders received after this time will be shipped on the next available business day. Please note that an order can only be processed once payment has been received in full.

However, any orders for bulky goods* are usually shipped through a courier service. While we will process your order and book this in with the courier within the same time frame stated above, often the courier will collect the consignment on the next business day.

* In general, bulky goods are defined as having a gross mass of greater than 22 kg or a length of more than 105 cm.

What Do the Different Stock Statuses Mean and How Do They Affect Delivery Time?

As noted in the section above, any items that are listed as in stock at Space Hi-Fi, will be processed and shipped out immediately. However, items that are ordered in from our supplier or are in pre-order status cannot be shipped until stock is received.

The stock status for each item is clearly displayed throughout our website in each location where you can add an item to your cart. All items are monitored 24 hours a day, 7 days a week by our live inventory management system to provide you with accurate, real time stock levels.

For more details, please refer to our Stock Status Information page.

Which Carrier Do You Use?

Most orders will be delivered through Australia Post. However, orders which consist of large or heavy items may be delivered via a courier service. We will always provide you with the safest and fastest shipping method possible for each order.

Can I Request a Phone Call Before Delivery?

Unfortunately our carriers cannot call the recipient prior to delivery.

However, if you are uncertain as to whether or not yourself or another person can be present at the nominated delivery address, then you may prefer to issue an authority to leave (please refer to the section below).

Do I Have To Be Available At The Nominated Address To Receive My Order?

To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. If delivery is attempted and a recipient is not available, usually a collection card will be left with further instructions.

However, if you believe that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.

Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.

To notify us of this preference, simply leave a note within the comments field during checkout. Please also include a safe location that is accessible to leave the parcel if the premises are unattended.

Do You Offer International Shipping?

We ship within Australia only. Unfortunately, we do not offer international shipping.

How Will My Items Be Protected During Transit?

We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.

Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For extra protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and various other wrapping materials.

Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time.