Shipping Information

At Space Hi-Fi, our aim is to provide you with a shipping structure that is as simple as possible while at the same time ensuring the safest and fastest delivery possible for our diverse range of products.

Australia Wide Shipping Options

All orders received before 3pm (AEST) business days will be shipped out the same day (please refer to the information below for more details).

Delivery Service Delivery Cost
Standard Delivery - For Orders $75.00 and Over FREE
Standard Delivery - For Orders Below $75.00 Flat Rate - Up to a Maximum of $6.95 (Please Refer to the Information Below)
Express Delivery - For Orders up to 3kg Flat Rate of $9.95
Express Delivery - For Orders over 3kg Quoted per Order

Standard Delivery

All orders that total $75.00 and over automatically qualify for FREE standard delivery (usually $6.95).

However, if your order total is within $6.95 of qualifying for free delivery, then only the difference will be charged. For example, if your order total is $73.00, then standard delivery will only be $2.00. For any orders that are below this threshold, standard delivery is a flat rate of $6.95.

Express Delivery

For orders up to 3kg in weight, express delivery is a flat rate of $9.95 for all locations across Australia. Although no further discounts are offered on express delivery once your order reaches $75.00, the flat rate that we offer is already heavily discounted.

For orders over 3kg in weight, express delivery will not be an available option during checkout. You can confirm if this is available at any time by visiting the shopping cart page where an option to estimate shipping cost will be available. If you have an urgent requirement and find that express delivery is not available during checkout, you are more than welcome to Contact Us for a custom delivery quote.

Estimated Delivery Time

Please note that estimated delivery times include business days only and are calculated from the day of shipment.

Delivery Area Standard Delivery Express Delivery
ACT - All Areas 1 to 2 Days Next Business Day
NSW - Sydney Metro 1 to 2 Days Next Business Day
NSW - Regional Up to 3 Days 1 to 2 Days
NT - All Areas 3 to 6 Days Up to 4 Days
QLD - Brisbane Metro Up to 3 Days Next Business Day
QLD - Regional 2 to 4 Days 2 to 3 Days
SA - Adelaide Metro 2 to 4 Days Next Business Day
SA - Regional 3 to 5 Days 2 to 3 Days
TAS - Hobart Metro (Including Launceston) 3 to 5 Days Next Business Day
TAS - Regional 3 to 5 Days 2 to 4 Days
VIC - Melbourne Metro Up to 3 Days Next Business Day
VIC - Regional 2 to 4 Days 2 to 3 Days
WA - Perth Metro 3 to 5 Days 1 to 2 Days
WA - Regional Up to 6 Days Up to 4 Days

When Will my Order Ship?

We are committed to providing you with the highest standard of service. We will prepare and ship your order as quickly as possible to ensure the fastest delivery time from our warehouse to your door.

All orders received before 3pm (AEST) business days will be shipped out the same day. Any orders received after this time will be shipped on the next available business day.

Please note that an order can only be processed (prepared for shipping) once payment has been received in full. Please also refer to the section below regarding the stock statuses displayed throughout our website.

What do the Different Stock Statuses Mean and How do They Affect Delivery Time?

As noted in the section above, any items that are listed as in stock at Space Hi-Fi, will be processed and shipped out immediately. However, items that are ordered in from our supplier or are in pre-order status cannot be shipped until stock is received.

The stock status for each item is clearly displayed throughout our website in each location where you can add an item to your cart. All items are monitored 24 hours a day, 7 days a week by our live inventory management system to provide you with accurate, real time stock levels.

For more details, please refer to our Stock Status Information page.

Which Carrier Do You Use?

Most orders will be delivered through Australia Post. However, some orders which consist of larger items may be delivered via a courier service. We will always provide you with the safest and fastest shipping method possible for each order.

Can I Request a Call Before Delivery?

Unfortunately our carriers cannot phone prior to delivery.

However, if you are uncertain as to whether or not yourself or another person can be present at the nominated delivery address, then you may prefer to issue an authority to leave (please refer to the section below).

Do I Have to be Available at the Nominated Address to Receive my Order?

To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. If delivery is attempted and a recipient is not available, usually a collection card will be left with further instructions.

However, if you believe that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.

Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.

To notify us of this preference, simply leave a note within the comments field during checkout. Please also include a safe location that is accessible to leave the parcel if the premises are unattended.

Do You Offer International Shipping?

We ship within Australia only. Unfortunately, we do not offer international shipping.

How Will my Items be Protected During Transit?

We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.

Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For extra protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and various other wrapping materials.

Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time.