At Space Hi-Fi, our aim is to provide you with a shipping structure that is as simple as possible while at the same time ensuring the safest and fastest delivery possible for our diverse range of products.
Australia Wide Shipping Options
|Delivery Service||Delivery Cost|
|Standard Delivery - For Orders $75.00 and Over||FREE|
|Standard Delivery - For Orders Below $75.00||Flat Rate - Up to a Maximum of $6.95 (Please Refer to the Information Below)|
|Express Delivery||Flat Rate of $9.95|
Discounted Flat Rate Shipping
All orders that total $75.00 and over automatically qualify for FREE standard delivery (usually $6.95).
However, if your order total is within $6.95 of qualifying for free delivery, then only the difference will be charged. For example, if your order total is $73.00, then standard delivery will only be $2.00. For any orders that are below this threshold, standard delivery will be a flat rate of $6.95.
Express delivery is a flat rate of $9.95 for all locations across Australia. Although no further discounts are offered on express delivery once your order reaches $75.00, the flat rate that we offer is already heavily discounted.
Our shipping rates for both standard and express delivery are in almost all cases much less than the actual amount charged to us by the carrier.
For orders that consist of large or heavy items, express delivery may not be an available option during checkout. You can confirm if this is available at any time by visiting the shopping cart page where an option to estimate shipping cost will be available. If you have an urgent requirement and find that express delivery is not available during checkout, you are more than welcome to Contact Us for a custom delivery quote.
Estimated Delivery Time
Please note that estimated delivery times include business days only and are calculated from the day of shipment.
|Delivery Area||Standard Delivery||Express Delivery|
|ACT - All Areas||1 to 2 Days||Overnight|
|NSW - Sydney Metro||1 to 2 Days||Overnight|
|NSW - Regional||Up to 3 Days||1 to 2 Days|
|NT - All Areas||3 to 6 Days||Up to 4 Days|
|QLD - Brisbane Metro||Up to 3 Days||Overnight|
|QLD - Regional||2 to 4 Days||2 to 3 Days|
|SA - Adelaide Metro||2 to 4 Days||Overnight|
|SA - Regional||3 to 5 Days||2 to 3 Days|
|TAS - Hobart Metro (Including Launceston)||3 to 5 Days||Overnight|
|TAS - Regional||3 to 5 Days||2 to 4 Days|
|VIC - Melbourne Metro||Up to 3 Days||Overnight|
|VIC - Regional||2 to 4 Days||2 to 3 Days|
|WA - Perth Metro||3 to 5 Days||1 to 2 Days|
|WA - Regional||Up to 6 Days||Up to 4 Days|
How Quickly Can I Expect my Order to Arrive?
We are committed to providing you with the highest standard of service. We will prepare and ship your order as quickly as possible to ensure the fastest delivery time from our warehouse to your door.
All orders for in stock items received and paid for before 3pm business days (AEST) will be shipped out the same day.
What do the Different Stock Statuses Mean and How do They Affect Delivery Time?
As noted in the section above, any items that are listed as in stock at Space Hi-Fi, will be processed and shipped out immediately. However, items that are ordered in from our supplier or are in pre-order status cannot be shipped until stock is received.
The stock status for each item is clearly displayed throughout our website in every single location where you can add an item to your cart.
For more details, please refer to our Stock Status Information page.
Which Carrier Do You Use?
Most orders will be delivered through Australia Post. However, some orders which consist of larger items may be delivered via a courier service. We will always provide you with the safest and fastest shipping method possible for each order.
Can I Request a Call Before Delivery?
Unfortunately our carriers cannot make a call prior to delivery. However, if you are uncertain as to whether or not you can be present at the nominated delivery address, your parcel can be received by another person at the delivery address.
Alternatively you may issue an authority to leave (please refer to the section below).
Do I Have to be Available at the Nominated Address to Receive my Order?
To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. However, if this is not possible and you know that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.
Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.
To notify us of this preference, simply leave a note within the comments field during checkout. Please also include a safe location that is accessible to leave the parcel if the premises are unattended.
Do You Offer International Shipping?
We ship within Australia only. Unfortunately, we do not offer international shipping.
How Will my Items be Protected During Transit?
We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.
Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For an extra level of protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and various other wrapping materials.
Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time.