Warranty Information

All products that we stock are covered by an Australian warranty. In almost all cases the warranty period available for each product will be stated within the product description. Where this is not stated, the warranty period will be a minimum of 12 months.


Space Branded Products

All Space branded products are covered with a convenient in house warranty. This means that any warranty returns for these products will be handled completely by us. This will provide the fastest turnaround time possible.

The warranty provided will only cover faults which have occurred through normal use. The warranty will not cover failures which are the result of accidental damage, incorrect installation, misuse, neglect, improper maintenance, electrical surges, lightning damage or alteration of the product.


Generic or Unbranded Products

For a number of our own product lines, we are the manufacturer and/or direct importer. These products are covered with a convenient in house warranty. Any warranty returns for these products will be handled completely by us, which will result in a fast and efficient turnaround time.

The warranty provided will only cover faults which have occurred through normal use. The warranty will not cover failures which are the result of accidental damage, incorrect installation, misuse, neglect, improper maintenance, electrical surges, lightning damage or alteration of the product.

Please note that this does not in any way imply the practice of parallel (grey) importing. Any branded products that we stock that are represented by an official Australian distributor are sourced through applicable avenues. This provides you with peace of mind knowing that these products comply with all Australian standards and are provided with a full Australian warranty and local support. Please refer to the section below.


All Other Brands

We are an authorised dealer for all the brands that we stock and these products are sourced from an appointed Australian distributor or direct from the manufacturer. These products may be bound by a different set of conditions specifically set out by the distributor or manufacturer. Please refer to the warranty booklet or the manufacturers website for detailed warranty Information. You are also welcome to Contact Us for clarification.

In the event of a warranty claim, we are more than happy to provide complete support and take care of this on your behalf. Alternatively, you may prefer to deal with the authorised repair agent directly as this will often result in a faster turnaround time.


Applicable to All Products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranties that we offer are in addition to the guarantees provided under the Australian Consumer Law.

In the unlikely event that your product stops performing correctly and is confirmed to be defective, we will strive to provide you with a prompt and effective solution. Depending on the most suitable course of action, this may be resolved with a repair, replacement or a refund.

For more information relating to return procedures, please refer to our Returns Policy.