Contact Information

Warranty Information

All products that we stock are covered by an Australian manufacturer's warranty. In almost all cases the warranty period available for each product will be stated within the product description. Where this is not stated, the warranty period will be a minimum of 12 months.

Authorised Australian Dealer

We are an authorised dealer for all the brands that we stock and these products are sourced from an appointed Australian distributor or direct from the manufacturer. All the products that we offer for sale are supported with an official manufacturer's warranty.

The warranty provided with these products may be bound by certain conditions or come with additional guarantees specifically set out by the distributor or manufacturer. Please refer to the warranty booklet or the manufacturer's website for detailed warranty information.

In the event of a warranty claim, we are more than happy to provide our complete support and manage this process for you. Alternatively, you may prefer to deal directly with the manufacturer or a local authorised service centre as this will often result in a faster turnaround time.

Applicable to All Products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranties that we provide are in addition to the guarantees provided under the Australian Consumer Law.

In the unlikely event that your product stops performing correctly and is confirmed to be defective, we will strive to provide you with a prompt and effective solution. Depending on the most suitable course of action, this may be resolved with a repair, replacement or a refund.

If you have any further questions or would like further clarification on the warranty provided, please don't hesitate to Contact Us.

For more information relating to return procedures, please refer to our Returns Policy.