All products that we stock are covered by an Australian manufacturer's warranty. In almost all cases the warranty period available for each product will be stated within the product description. Where this is not stated, the warranty period will be a minimum of 12 months.
Authorised Australian Dealer
We are an authorised dealer for all the brands that we stock and these products are sourced from an appointed Australian distributor or direct from the manufacturer. All the products that we offer for sale are supported with an official manufacturer's warranty.
The warranty provided with these products may be bound by certain conditions or come with additional guarantees specifically set out by the distributor or manufacturer. Please refer to the warranty booklet or the manufacturer's website for detailed warranty information.
In the event of a warranty claim, we are more than happy to provide our complete support and manage this process for you. Alternatively, you may prefer to deal directly with the manufacturer or a local authorised service centre as this will often result in a faster turnaround time.
Our Own Brands
For a number of our own product lines, we are the direct distributor. These products are covered with a convenient in house warranty. Any warranty claims for these products will be handled completely by us, which will result in a fast and efficient turnaround time.
The warranty provided will only cover faults that have occurred through normal use. The warranty will not cover failures which are the result of accidental damage, incorrect installation, misuse, neglect, improper maintenance, electrical surges, lightning damage or alteration of the product.
Please note that this does not imply the practice of parallel (grey) importing. The only products that we distribute directly are either our own brands, or brands for which we have been appointed as an official Australian distributor by the manufacturer. All other branded products we stock that are represented by an official Australian distributor are sourced through the appointed distributor. This provides you with peace of mind knowing that all products we stock comply with Australian standards and are provided with a full Australian manufacturer's warranty.
Applicable to All Products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranties that we provide are in addition to the guarantees provided under the Australian Consumer Law.
In the unlikely event that your product stops performing correctly and is confirmed to be defective, we will strive to provide you with a prompt and effective solution. Depending on the most suitable course of action, this may be resolved with a repair, replacement or a refund.
If you have any further questions or would like further clarification on the warranty provided, please don't hesitate to Contact Us.
For more information relating to return procedures, please refer to our Returns Policy.