Frequently Asked Questions
When shopping within the Space Hi-Fi online store, we understand that you may have a number of questions that you would like to obtain answers for before proceeding to make a purchase.
This page is designed to provide you with a point of reference in question and answer format, which we hope will answer most questions that you may have. Please feel free to Contact Us if you do have any further questions.
Which Payment Methods are Available?
We accept credit card (Visa, MasterCard or American Express), PayPal and bank transfer (our details are provided during checkout and will also be included within the order confirmation e-mail you receive).
For purchases made in person direct from our warehouse, we accept Cash, Visa, MasterCard, American Express or EFTPOS.
How Much Does Delivery Cost?
Standard delivery is FREE on all orders that total $75.00 and over. For orders below $75.00, standard delivery is a flat rate up to a maximum of $6.95. We also offer an express delivery upgrade on all orders for a flat rate of $9.95.
Please note that express delivery may not be available during checkout for large or heavy items. For a detailed overview of our shipping structure please refer to our Shipping Information page.
Do You Have a Retail Store Where I Can Purchase in Person?
Yes, you are welcome to make your purchase in person from our retail showroom located at Unit 3/115-117 Orchard Road, Chester Hill NSW 2162.
An overview of our trading hours, directions to our warehouse and our contact details can be found on our Store Location page.
How Quickly can I Expect my Order to Arrive?
We are committed to providing you with the highest standard of service. We will prepare and ship your order as quickly as possible to ensure the fastest delivery time from our warehouse to your door. Orders received before 3pm business days (AEST) will be shipped out the same day.
For details on estimated delivery time and other information relating to delivery, please refer to our Shipping Information page.
Can I Request a Call Before Delivery?
Unfortunately our carriers cannot make a call prior to delivery. However, if you are uncertain as to whether or not you can be present at the nominated delivery address, your parcel can be received by another person at the delivery address.
Alternatively you may issue an authority to leave (please refer to the section below).
Do I Have to be Available at the Nominated Address to Receive my Order?
To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. However, if this is not possible and you know that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.
Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.
To notify us of this preference, simply leave a note within the comments field during checkout. Please also include a safe location that is accessible to leave the parcel if the premises are unattended.
Do You Offer International Shipping?
We ship within Australia only. Unfortunately, we do not offer international shipping.
How Will my Items be Protected During Transit?
We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.
Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For an extra level of protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and shredded paper. All shipments are also securely sealed.
Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time.
Is Your Website Secure?
All transactions processed through this website are conducted in a completely secure, encrypted environment. To protect your personal information, our website employs the use of a 256-Bit SSL (Secure Sockets Layer) certificate.
You can be confident in knowing that your personal details are safely guarded by this industry standard level of security.
Are the Listed Prices Inclusive of GST and Will I Receive a Tax Invoice?
Yes, we are a GST registered business and all listed prices include 10% GST. Our ABN is 23 137 063 781.
Upon preparation of your order, we will send an order status update e-mail notification. This e-mail will also include your tax invoice as a PDF attachment which can be downloaded and saved for your records.
If you have not received this e-mail, please first check your junk mail folder as some e-mail clients may have incorrectly filtered this e-mail. If you are unable to locate your tax invoice, please don't hesitate to Contact Us.
What Notifications Will I Receive Regarding my Order Status?
Our aim is to keep you informed every step of the way. Below is a summary of the notifications you can expect to receive.
- Immediately after your order is submitted you will receive an e-mail containing full details of your order.
- Once your order is prepared for shipping, we will send an e-mail to advise you of this status. This e-mail will also include your tax invoice.
- If available, you may also receive tracking update notifications via e-mail.
Is a Warranty Provided With Your Products?
Yes, all items available within our online store are covered with an Australian warranty. For the exact duration of warranty provided for each product, please refer to the detailed product description where the warranty period will be specified.
What is Your Return Policy?
At Space Hi-Fi, our aim is to ensure that you are completely satisfied with every, single purchase made. Besides the polices set out by consumer law, we strive to go above and beyond these obligations to provide you with a perfect online shopping experience.
For returns outside of 30 days and further information relating to return procedures, please refer to our Returns Policy.