Frequently Asked Questions
When shopping within the Space Hi-Fi online store, we understand that you may have a number of questions that you would like to obtain answers for before proceeding to make a purchase.
This page is designed to provide you with a point of reference in question and answer format, which we hope will answer most questions that you may have. Please feel free to Contact Us if you do have any further questions.
Which Payment Methods Are Available?
For online purchases, we accept Visa, MasterCard, American Express, PayPal, bank transfer and Zip (own it now, pay later).
For purchases made in store, we accept cash, Visa, MasterCard, American Express, EFTPOS and Zip (own it now, pay later).
How Much Does Delivery Cost?
Standard delivery is FREE on all orders that total $75.00 and over. For orders below $75.00, standard delivery is a flat rate of $6.95.
We also offer express delivery at the lowest possible, competitive rates for all locations across Australia. We have negotiated volume discounts with our carriers and we pass these savings directly onto you. A shipping estimate can be obtained either on the corresponding product page or on the shopping cart page when ordering multiple items.
For a detailed overview of our shipping structure and further information relating to delivery, please refer to our Shipping Information page.
Are Your Stock Levels Accurate?
Yes, all items are monitored in real time by our live inventory management system to provide you with accurate, up to date stock levels.
For more information on the various stock statuses displayed throughout our online store, please refer to our Stock Status Information page.
Do You Have a Retail Store Where I Can Purchase in Person?
Yes, you are welcome to purchase in person from our retail showroom located at Unit 3/115-117 Orchard Road, Chester Hill NSW 2162. If you have a specific product in mind, it may be best to call ahead so we can check stock availability and reserve the item for you if stock levels are low.
An overview of our trading hours, directions to our store and our contact details can be found on our Store Location page.
Is Your Website Secure?
Yes, our entire website is protected by SSL (Secure Sockets Layer) encryption.
We have taken all measures to ensure you are provided with a safe and secure environment in which you can confidently make your online purchase. All transactions processed through this website are conducted in a completely secure manner.
To protect your personal information, our website employs the use of a 256-Bit SSL certificate. This establishes an encrypted link between our server and your browser, which ensures that your personal information is safely guarded and remains confidential.
Are the Listed Prices Inclusive of GST and Will I Receive a Tax Invoice?
Yes, we are a GST registered business and all listed prices include 10% GST. Our ABN is 83 619 378 059.
Upon preparing your order for shipping, we will send an order status update email notification. This email will also include your tax invoice as a PDF attachment which can be downloaded and saved for your records.
If you have not received this email, please first check your junk mail folder as some email clients may have incorrectly filtered this email. If you are unable to locate your tax invoice, please don't hesitate to Contact Us.
What Notifications Will I Receive Regarding My Order Status?
Our aim is to keep you informed every step of the way. Below is a summary of the notifications you can expect to receive.
- Immediately after your order is submitted you will receive an email containing full details of your order.
- Once your order is prepared for shipping, we will send an email to advise you of this status. This email will also include your tax invoice.
- If available, you may also receive tracking update notifications via email.
What Warranty Cover is Provided With Your Products?
All items available within our online store are covered with a local Australian warranty. We are an authorised dealer for all the brands that we stock and as such, all products are covered with an official manufacturer's warranty.
For more details relating to warranty, please refer to our Warranty Information page.
What is Your Return Policy?
At Space Hi-Fi, our aim is to ensure that you are completely satisfied with every, single purchase made. Besides the polices set out by consumer law, we strive to go above and beyond these obligations to provide you with a perfect online shopping experience.
For returns outside of 30 days and further information relating to return procedures, please refer to our Returns Policy.