Frequently Asked Questions
When shopping within the Space Hi-Fi online store, we understand that you may have a number of questions that you would like to obtain answers for before proceeding to make a purchase.
This page is designed to provide you with a point of reference in question and answer format, which we hope will answer most questions that you may have. Please feel free to Contact Us if you do have any further questions.
Which Payment Methods are Available?
We accept credit card (Visa, MasterCard or American Express), PayPal and bank transfer (our details are provided during checkout and will also be included within the order confirmation e-mail you receive).
For purchases made in person direct from our warehouse, we accept Cash, Visa, MasterCard, American Express or EFTPOS.
How Much Does Delivery Cost?
Standard delivery is FREE on all orders that total $75.00 and over. For orders below $75.00, standard delivery is a flat rate up to a maximum of $6.95. We also offer an express delivery upgrade for a flat rate of $9.95.
For a detailed overview of our shipping structure and further information relating to delivery, please refer to our Shipping Information page.
Are Your Stock Levels Accurate?
Yes, all items are monitored in real time by our live inventory management system to provide you with accurate, up to date stock levels.
For more details, please refer to our Stock Status Information page.
Do You Have a Retail Store Where I Can Purchase in Person?
Yes, you are welcome to make your purchase in person from our retail showroom located at Unit 3/115-117 Orchard Road, Chester Hill NSW 2162.
An overview of our trading hours, directions to our warehouse and our contact details can be found on our Store Location page.
Is Your Website Secure?
Yes, our entire website is protected by SSL (Secure Sockets Layer) encryption.
We have taken all measures to ensure you are provided with a safe and secure environment in which you can confidently make your online purchase. All transactions processed through this website are conducted in a completely secure manner.
To protect your personal information, our website employs the use of a 256-Bit SSL certificate. This establishes an encrypted link between our server and your browser, which ensures that your personal information is safely guarded and remains confidential.
Are the Listed Prices Inclusive of GST and Will I Receive a Tax Invoice?
Yes, we are a GST registered business and all listed prices include 10% GST. Our ABN is 23 137 063 781.
Upon preparation of your order, we will send an order status update e-mail notification. This e-mail will also include your tax invoice as a PDF attachment which can be downloaded and saved for your records.
If you have not received this e-mail, please first check your junk mail folder as some e-mail clients may have incorrectly filtered this e-mail. If you are unable to locate your tax invoice, please don't hesitate to Contact Us.
What Notifications Will I Receive Regarding my Order Status?
Our aim is to keep you informed every step of the way. Below is a summary of the notifications you can expect to receive.
- Immediately after your order is submitted you will receive an e-mail containing full details of your order.
- Once your order is prepared for shipping, we will send an e-mail to advise you of this status. This e-mail will also include your tax invoice.
- If available, you may also receive tracking update notifications via e-mail.
What Warranty is Provided With Your Products?
All items available within our online store are covered with a local Australian warranty. For the exact duration of warranty provided for each product, please refer to the detailed product description where the warranty period will be specified.
What is Your Return Policy?
At Space Hi-Fi, our aim is to ensure that you are completely satisfied with every, single purchase made. Besides the polices set out by consumer law, we strive to go above and beyond these obligations to provide you with a perfect online shopping experience.
For returns outside of 30 days and further information relating to return procedures, please refer to our Returns Policy.