Price Match Guarantee
At Space Hi-Fi, we take pride in providing exceptional value for money. While we are confident that we will always provide superior customer service, support and advice, sometimes our competitors may try to beat us on price.
We regularly check our competitors pricing to ensure that we continually provide you with the best value. However, if we happen to miss a lower price on an identical stocked item, you can shop with confidence knowing that we will match any competitors advertised price (conditions apply).
- The item must be in stock both at Space Hi-Fi and at our competitor
- Product must be offered for sale by an authorised retailer (not a grey import)
- The competitor must have an Australian physical address listed, a valid ABN and be registered for GST
- The item should be identical in every respect (brand, model and included accessories etc.)
- If delivery is required, the total price including delivery will be considered (see total price calculation explanation below)
- If delivery is included, this will be based on road freight only (the cost of express delivery can vary too greatly on a nationwide level)
- Conditional offers, such as package deals, cash back offers, bonus or bulk discounts
- Products offered on auction sites, group buying sites or daily deals sites
- Trade discounts, wholesale pricing, membership offers or any pricing not available to the general public
- Clearance, end of line, factory seconds, refurbished goods or ex-display items
Total Price Calculation
When matching prices, it is the total price including delivery (road freight only) that will be considered.
For example, if our price is $50.00 plus a delivery fee of $6.95 ($56.95 total) and our competitor has the product listed at $42.00 with delivery fee of $12.00 ($54.00 total), then we will match the offer by reducing our total price by $2.95.
If you decide to visit us and purchase the product in store, this will be based on the item price only (excluding delivery).
How to Claim
All you need to do is simply provide us with evidence of the lower price. This can be a link to a website where the product is advertised, a photo of an in store display or the relevant catalogue.
If you would like to order online, please email us with the relevent information. Please also include a reference to our identical stocked product (either a link or a product code) and your delivery post code.
If purchasing in store, you can provide us with the required information when you visit.
- Price Match Email: email@example.com
- Store Address: Unit 3/115-117 Orchard Road, Chester Hill NSW 216