Terms & Conditions
At Space Hi-Fi, our focus is and always will be on how we can provide you with the very best service. The guidelines set out below are in place so we can ensure that you are provided with a perfect online shopping experience.
The terms "Space Hi-Fi", "us" or "we" refers to the owner(s) of the business represented within this website, the content providers and the online store in which we conduct our business under. The terms "the customer", "you" or "your" refers to the person or entity making use of this website, which could be for (but not limited to) purchasing products or information purposes.
The Terms & Conditions set out within this page do not only strictly apply when trading with us directly through our online store. These guidelines also serve as a reference to provide our expectations and obligations for any transactions completed within our physical store front or under any alternate mediums that we may offer.
Checkout
We understand that even after completing checkout that there may be circumstances where you may need some time to organise payment or to ensure that you have purchased the correct item(s).
After receiving your order, we will always do our very best to answer any further questions that you may have and we may be proactive in contacting you to offer our assistance if we notice some delay in finalising the order.
However, if a period of 7 days has passed since we initially received your order and and we have not received notification of payment (or intention to make payment), we may consider the order as expired. Once this status has been allocated, we may cancel the transaction at our discretion.
Please also note that once your order has been received and we have found that some details provided are inaccurate (for example an invalid phone number), we may contact you in order to obtain the correct information. However, to ensure that we operate with the highest level of security, in this scenario we reserve the right to refund (if applicable) and cancel the transaction at our discretion.
We take all aspects of security very seriously and will not under any circumstances disclose any of your personal information to any third party unless required to do so by law. Please refer to our Privacy Policy for more information.
Shipping
We will always ship your order as promptly as possible, which will be the same day for any orders received before 3pm business days (Sydney Time - EST during Winter or EDT during Summer).
For a complete overview of our shipping structure, please refer to our Shipping Information page.
To keep you informed each step of the way, we will send e-mail notifications. However, once your order has been shipped there may be certain aspects which are beyond our control. If there is a delay in receiving your order, we recommend checking with the carrier to see if the goods have been transferred to the local Post Office or Collection Centre and are awaiting your collection.
If the item does not arrive within a reasonable time frame or there are any other concerns, please Contact Us. We are always ready and willing to assist you in any way we can.
Rest assured, we ship hundreds of orders that arrive safely to their destination every single week.
Warranty
Relative warranty details pertaining to each specific product will be stated within the detailed description area of each product. In the unlikely event that your product stops working correctly, we will either repair the item or offer a new replacement.
The Warranties outlined within the description area for each product will only cover faults deemed to be a manufacturing error and do not cover accidental damage, incorrect installation or the misuse of any of our products.
In the instance where a product has been confirmed as faulty and has been discontinued or replaced with a newer model, we may elect to offer a product with equivalent specifications. Alternatively a store credit may be offered at our discretion.
Some products may be covered by a Warranty provided by the Manufacturer or Official Distributor. These products may be bound by a different set of Terms & Conditions specifically set out by the Manufacturer or Distributor. Please refer to either the Manufacturers or Distributors website for detailed Warranty Information.
If you would like further clarification for any details relating to the provided warranties, please feel free to Contact Us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Product Returns
In the rare event that you have a faulty item or perhaps you have simply changed your mind, we offer a number of options in which a positive solution can be reached. For more details, please refer to our Returns Policy.
Please note that the guidelines set out within our Returns Policy also form part of our standard Terms & Conditions.
Intellectual Property Rights
Unless otherwise indicated, all material within this website including but not limited to text, product descriptions, logos, icons, graphics, artwork and images are considered intellectual property of Space Hi-Fi. This material is protected under Australian and International Copyright laws and as such cannot be reproduced in any form without our written consent.
The Space Hi-Fi logo, the Space logo and the term Space Hi-Fi are registered Trade Marks.
Any other Trade Marks represented within our website are to be considered as intellectual property of their respective owners.
Disclaimer
At Space Hi-Fi, we pride ourselves on providing the most accurate information possible at all times. However, we offer this for information and reference purposes only. We accept no responsibility and cannot be held liable for the misuse or misapplication of any of the information contained within this website.
The information made available within our website is provided for your convenience and we make no claims to the suitability of the products contained herein. It is expected that appropriate steps are taken by you to ensure the suitability of any products prior to purchase. As such we accept no responsibility for any loss or damages that may occur from incorrect choice, incompatibility issues or other circumstances beyond our control.
Please note that this disclaimer does not void our 30 Day 100% Satisfaction Guarantee and associated Warranties. Please refer to the appropriate sections above for more information.
